FAQ

Ordering & Payments

Q: How do I place an order?
A: Simply browse our collections, select your desired item (size, color, and style), and click “Add to Cart.” Proceed to checkout to complete your purchase securely.

Q: What payment methods do you accept?
A: We accept major credit/debit cards (Visa, MasterCard, American Express), PayPal, and other regional payment methods depending on your country.

Q: Is it safe to shop on HYPETOPS?
A: Absolutely. Our checkout is encrypted and processed through trusted third-party payment gateways (Stripe, PayPal). We never store your card information.

Q: Can I change or cancel my order after placing it?
A: Orders can be changed or cancelled within 6 hours of purchase. After that, production begins and changes are no longer possible.

Q: Will I get a confirmation email?
A: Yes! You’ll receive an email confirming your order right after checkout, and another once your order ships (with a tracking number).

Custom Designs

Q: Can I customise my apparel?
A: Yes — that’s our specialty! Choose your preferred style (T-shirt, hoodie, sweatshirt, tank top, kids’ shirt, or bodysuit), pick a color and size, then upload your artwork or text design.

Q: Are there any design restrictions?
A: Please ensure your design does not include copyrighted or trademarked material unless you have permission to use it. Offensive or illegal content will not be printed.

Q: What file format should I upload?
A: For best print quality, upload high-resolution images in PNG or JPG format (minimum 300 DPI). Transparent backgrounds work best for logos or illustrations.

Q: Can you adjust my design before printing?
A: Our team checks every file to ensure it prints clearly. However, we don’t alter or redesign customer artwork — please upload your design exactly how you’d like it printed.

Shipping & Delivery

Q: Where do you ship?
A: We ship worldwide from our fulfillment centers in the United States, United Kingdom, Poland, and France. Orders are routed automatically to the closest location.

Q: How long does shipping take?
A: Processing takes 1–3 business days. After dispatch, shipping usually takes:

• • US, UK, Poland, France: 3–5 business days
• • Other countries: 5–10 business days

Q: Do you offer free shipping?
A: Yes! We offer free worldwide shipping on qualifying orders. Shipping costs (if applicable) are shown at checkout before payment.

Q: Will I receive tracking info?
A: Definitely. Once your order ships, you’ll receive an email with your tracking link. Tracking updates may take 24–48 hours to appear.

Q: What if my order is delayed?
A: Delays can occur during holidays, peak seasons, or due to weather or customs. We appreciate your patience and will do our best to keep you updated.

Returns & Refunds

Q: What is your return policy?
A: Because every item is made to order, we cannot accept returns for size or color changes. However, we will replace or refund items that are defective, damaged, or incorrect. Requests must be submitted within 15 days of delivery.

Q: How do I request a refund or replacement?
A: Email us at [email protected] with your order number, a clear photo, and a short explanation. Our team will respond within 2–3 business days.

Q: Do I need to return the item?
A: In most cases, we don’t require you to return the item — just send photos for verification. If a return is necessary, our team will provide instructions.

Sizing & Product Details

Q: How can I choose the right size?
A: Each product page includes a detailed size chart. Compare measurements before purchasing. When in doubt, we recommend sizing up for a relaxed fit.

Q: What materials do you use?
A: Our apparel is crafted from high-quality cotton blends that feel soft and last long. Each garment is printed with durable, eco-friendly inks for vivid colors and lasting comfort.

Q: Will the print fade after washing?
A: Not if cared for properly! Turn the garment inside out and wash cold. Avoid bleach and tumble drying on high heat. Follow the care instructions on the label.

Account & Order Tracking

Q: Do I need an account to order?
A: No, you can check out as a guest. However, creating an account allows you to track orders, save your shipping details, and view past purchases easily.

Q: How can I track my order?
A: You’ll receive a tracking link by email once your order ships. You can also log in to your account to view order history and status.

Q: My tracking link isn’t updating — what should I do?
A: Tracking may take up to 48 hours to update after shipment. If there’s no progress after several days, contact us for assistance.

Contact & Support

Q: How can I reach customer service?
A: You can reach us anytime at [email protected]. Our team replies within 24 hours on business days (Monday–Friday, 9:00 AM – 6:00 PM GMT+7).

Q: Do you have social media?
A: Yes! Follow us for product updates, new drops, and fan collections:
Instagram · TikTok · Pinterest

Q: How fast do you respond?
A: We aim to respond within 24 hours during weekdays. Messages sent during weekends or holidays will be handled the next business day.

---

HYPETOPS — Where passion meets comfort. Thanks for supporting independent creativity.